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Accolades
"Thank you for your help in getting the registers delivered here at Harley. You efforts are greatly appreciated!!!! Kudos to all of you and the team at Inland in having them delivered on Friday as you said you would. I can't Get local vendors to respond as quickly as you guys did. " - Stephen P. Freas C.E.C. General Manger/Executive Chef, Harley Davidson
Notes from Sharp Electronics Corporation over the years: Conclusion from an internal report written by one of Sharp's Senior System Analysts after reviewing SKAN_Talk: "Conclusion - SKAN_Talk has the potential to become an integral part of the marketing program for Sharp ECR's. It provides the large user and/or SNAP [Sharp National Account Program] with a single solution for communications to multiple capabilities/model ECR's and establishes a tie with future Sharp ECR products. If the future in the ECR business truly is communications, then SKAN_Talk should be a part of Sharp's future." - John Pharo, Sr. Systems Analyst, Sharp Electronics Corporation Feb 1994
"Inland Cash Register has been a Sharp Dealer since 1975, and supports our entire product line, including System products. I feel that Inland is uniquely positioned to install and support System products and I would not hesitate to recommend them, whether for a small business or a National Account.
Very few dealers in my region have the staff and capabilities to support the more sophisticated installations involving computer communications that Inland Cash Register specializes in. Their system support is outstanding, and I have worked with them on National Accounts throughout California." - Brad Rowe, Regional Sales Manager, Sharp Electronics Corporation.
"Inland Cash Register, the manufacturer and designer of SKAN_Talk, supports end users beyond expected levels. Their ability to anticipate situations ahead of time and long range planning make Inland my first choice for support of major accounts." -Paul P. Hoffman, Western Regional Manager, Sharp Electronics Corporation
"In recognition of your outstanding contribution toward the success of Sharp Electronics Corporation’s Retail System Division" from a plaque presented for Elite Recognition. - Philip C. Hayes, Director, Retail and Financial Systems Division
I strongly believe your polling software is the most stable with the best support. Our dealers need to know this! - Sean Lahey, Sharp Electronics Corporation, Canada
Notes from some major accounts: "I have been involved with the purchase and installation of cash registers for several of our hospitals, prior to selecting Inland as our preferred purveyor. These experiences were chaotic at best. I can identify the reason. Cash Registers and the programs which accompany them, require case by case specialization. The majority of our dealers either would not accept this fact or lacked the knowledge required to specialize for our particular situations. Inland, on the other hand, had not only been willing to listen to and accommodate our needs; but has insisted that we purchase the equipment and programs which will meet our special needs. I continue to be overwhelmed by the knowledge and capabilities you and your staff possess. If the program doesn’t exist – you guys build it! Because of this extensive knowledge, you ask all the right questions and collect information that we would not have even recognized as relevant until it was too late.
Inland’s extremely competent staff coupled with their dedication to customer satisfaction is what makes you stand out among the crowd. The support you lend is beyond reproach. Not only have we required special programs, we’ve worked under what most would deem as impossible time frames. Additionally, I know we have not always been an ‘easy’ customer. Yet, you’ve always come through. So much so, that I’ve learned to take you for granted. For that, I apologize. The point though, comes back to Inland’s abilities and dedication to their customer.
We are also most appreciative of the continued support we receive after installation. In most of my other experiences, once the registers were plugged in our relationship with the dealer was over. We did not feel comfortable calling on them for additional assistance; and if we did, we were placed low on their priority list. This has certainly not been the case with Inland and is another reason we are grateful to have found you." - Karen Stridiron, Controller, Marriott Corporation Health Care Services
"SKAN_Talk software is proving invaluable. When the company tests a new product in stores, corporate marketing executives can use their personal computers to call the stores’ cash registers and obtain product sales data." "...Having worked in Point of Sale Systems for over 10 years in both fast food and gift merchandise environments I believe a letter of commendation is in order..." "With all the above as testimonials, I would and do recommend the package to anyone interested in extremely powerful, easy to use, and accurate point of sale system." - Steve Scheiperpeter - MIS POS Analyst - Baskin-Robbins Corporate (Currently polls over 250 stores a day with SKAN_Talk & has been using SKAN_Talk since 1990. All of the communicating store’s Sharp Cash Registers were purchased directly from Inland as well as hundreds of non-communicating registers for installations throughout the U.S.)
"I wanted to take a minute and express my deepest appreciation for your tremendous effort and support in developing the Co-Pay Cafeteria program at Marriott’s Desert Springs Resort and Spa.
While I realize we had some major challenges including the brief time for the project’s completion and the equipment selection process, your knowledge and cooperation on the issue reassured me all the way.
Without your confidence and willingness to ‘go the extra mile’, I doubt we could have been successful. Please do not hesitate to use me as a reference in the future. Thank you again for your assistance." Jeff Slater, Director of Human Resources, Marriott’s Desert Springs Resort & Spa.
"This is just a note to thank you for our Sharp cash registers and SKAN_Talk software. Many times your personnel have gone above and beyond what we have ever received from any past vendor. Of particular mention is the support given and shared by our support person, Gene. As we grow into the future we look forward to our mutually beneficial business relationship continuing." - Ron Billock, (Written while) Director of MIS - Mrs. Fields Cookies (Currently using SKAN_Talk in over 150 stores. Inland has been the sole vendor of cash registers whether communicating or non-communicating for Mrs. Fields Cookies since 1994.)
"I wanted to thank you again for the great job in providing the system for our cafeteria. The tremendous effort you made on such short notice was truly appreciated by the management of Marriott’s Orlando World Center." - J.M. McClung, Controller, Marriott’s Orlando World Center
"Pleased be advised that we are extremely pleased with our new Co-Pay system installed by Inland Cash Register. We have received quality service, follow through, and excellent training. We could not be more pleased with them or our system." - Greg Saunders, General Manager, Chicago Marriott Downtown
Notes from appreciative customers: "Y’all are just heaven sent! Everyone is just so kind. I’m not at all intimidated by your support people. I just love SKAN_Talk!"- Jan Beale, Consultant and Business owner, Montgomery, Alabama
"The customer support is superior to any other that I have ever experienced!" - Debra Ulmer, Blimpi Franchisee, Lawrence, Kansas
"I wanted to compliment you again on the fine job of support you gave us yesterday when we upgraded our memory on our Sharp Registers. The important issue here is that seemed to really understand how important our Cash Registers and SKAN_Talk programming are to our business. You knew that we (myself and 6 nervous employees) needed to feel comfortable that we hadn’t lost all of 11 months of SKAN_Talk records and 800 PLUs’s that we use daily. With the memory upgrade, we have added over 100 new PLU’s just today. And as always, everything is running smoothly as you promised. Congratulations again for the fine job you do for us. - Don Atchason, President, Park Stores, Inc, Bloomington, IL
"After receiving the product, I was impressed with your willingness to install the product quickly and to begin training our personnel. Within a short time I began to realize that we had made the right purchase from a full service center. I have recommended Inland Cash Register to many of my friends in the retail business and have suggested that they contact you when it comes to their point of sale and computer needs. - David Binnquist, Upland Vacuum & Sewing, Upland, CA
"Inland Cash Register has helped us streamline daily operations. SKAN_Talk has turned closing out the cash registers and filing daily reports into a quick and easy process." - Nancy & Don Claycomb, Logan's Farms Honey Glazed Hams, La Jolla, Ca
"The support staff has been truly outstanding in helping me set up SKAN_Talk for multiple stores. Don and Gene are just extraordinary!" - Dan McDonald, Florinsa Farms Inc, Miami, Florida
"One of the best polling systems that I’ve seen over the last six years for food service type operations, and the technical support is the best that I have dealt with!" - Michael Janny, Baskin-Robbins Franchisee, Moreno Valley, CA (Polling multiple stores)
"When we began polling, no one in our company had any experience with this type of software. We were diving into an area in which we had no expertise, and would therefore need a software package that was both user friendly and had a good technical support staff. We found the GUI that SKAN_Talk used filled the bill, and that the support we received was great. It had been my experience in the past that some support technicians had little or no patience with non-computer literate people. The key to our success with polling was the attitude and understanding that was afforded us by [Inland] in the early stages of incorporating SKAN_Talk into our system. When we needed assistance or explanations they went out of their way to help us, and made our transition a complete success.
I look forward to continuing our business relationship with Inland Cash Register, and would recommend your company and product without reservation." - James E McCann, Sr., Area Supervisor, Treasure Isle, Inc. (Polling over 30 stores)
Sharp Dealer’s comments: "SKAN_Talk is one of the easiest cash register communications programs I have ever worked with. Inland’s support is second to none!" - Read Kirkpatrick , Colorado Cash Point Of Sale, Denver, Colorado
"I have had nothing less than outstanding support! Gene knows SKAN_Talk forwards and backwards and has always been able to help me. Everybody is so cheerful at Inland!" - Joe Howard, Business Machines Exchange, Gainesville, Georgia
"The support has been fantastic! The new Generic Store #1 not only makes SKAN_Talk much easier to use, but makes a much faster installation too."- Kory Schroeder, Progressive Register Systems, Seattle, Washington
"The software is excellent. It matches the ECR exactly. The support is superb." - Mark O. Duncan, Valley Office Systems, Idaho Falls, Idaho
Schmaus Cash Register Company would proudly like to recognize SkanTalk Software Company for its dedication and commitment to its product and customers. Schmaus Cash Register Company has utilized SkanTalk Software Company for the last three years. During this period, SkanTalk Software Company has gone above and beyond their job responsibilities in all aspects. The software package that is provided is one of the best, if not the best, on the market. Among the numerous reasons is because it is “User Friendly”, allowing anyone to use it and integrated it with machines and computer systems. This is important to Schmaus Cash Register company because it allows for less programming time, which pleases not only us, but our customers as well.
However, the SkanTalk software is only half of the picture for our appreciation. SkanTalk customer support has always been there for any questions and concerns. Schmaus Cash Register Company has required support at various times of the day and for a great variety of reasons. SkanTalk software support has always given clear and precise information, insuring that our concerns and questions are completely satisfied.
- Schmaus Cash Register Company Lead Support Technician
"The support has been fantastic, and the End-user Support Contract is extremely reasonable. May it continue."- Robert Bell, Business Technologies, Dubuque, Iowa
"We've found Inland's support staff extremely helpful." - Gary Dracco, Diablo Cash Register, Walnut Creek, California
"Special problems require special solutions, and here at BEC every customer is special. That’s why for the last eight months we have used SKAN_Talk exclusively for our Sharp register customers that want a reliable, dependable, and supportable communications package.
Prior to SKAN_Talk, we had installed and supported three different competitive packages. All the software packages needed a near perfect environment for the software to work. Heaven help us if the phone was busy or the modem wasn’t turned on, because if it was, communications would stop or it would continue on and not go back and try again. With SKAN_Talk all those little nagging problems have been resolved." - Richard Adams, Business Equipment Consultants, Denver, Colorado
"The version we use, SKAN_Talk for Positrak™, works great for us. We have it in hundreds of locations!" - Cindy Tiernan, Advanced Computer Sales, Albany, Georgia - Developers of Positrak™ Software
"SKAN_Talk is extremely flexible and powerful. The SKAN_Talk support is outstanding." - Philip Greenan Jr., Quality Office Equipment, Nyack, New York
"We are extremely pleased with SKAN_Talk and the support we receive from Inland. - Sabrina Harris, Arlen Terminals, Nashville, Tennessee